Cancellation and refunds

Check before you pay

The free tier downloads 5 single lessons a week with no signup and no card. That is enough to confirm the extension reads your course, resolves your lesson type, and produces a file that plays. If it does not work on your course, you will find out before any money changes hands.

Cancelling a monthly subscription

Use the Dodo Payments customer portal supplied with your purchase. The portal shows whether cancellation takes effect immediately or at the next billing date before you confirm it. If you cannot reach the portal, contact support. Your downloaded files are unaffected because they are already on your disk.

Refunds

You can ask for a full refund within 3 days of your purchase. After that, refunds are at our discretion, and we still look at every request on its merits — the list below is refunded whenever it happens.

Payments are processed by Dodo Payments, who are the merchant of record for your purchase. Their own refund terms and any rights your local consumer law gives you apply in addition to this page, and nothing here reduces them.

If the extension does not do what this site says it does, ask for a refund and you will get one. That specifically covers:

• It cannot read your course at all.
• Exports fail or produce unplayable files, and we cannot fix it for you.
• You were charged twice, or charged after cancelling.

Refunds are not intended to cover the cases we told you about before you paid:

• Your course is mostly YouTube lessons. Which sources are downloadable is stated on thehome page and inside the extension before a run starts, with counts.
• The lessons you wanted are locked, unpaid, or not yet released to your account.
• The video is DRM protected.

In those cases the extension is doing exactly what it says. Ask anyway if you think the limitation was not clear enough before you bought, because that is a problem with our page.

How to ask

Email [email protected] with the address you paid from and a sentence about what went wrong. You do not need to justify a cancellation.